Getting your dinos to you

We pack and dispatch orders Monday to Friday from our studio. Most orders leave within 1-2 business days of being placed, and you'll get a tracking email the moment yours ships.

Ordered on a weekend or public holiday? It'll go out the next business day. During sales and the holiday rush, give us an extra day or two to get it moving - we promise it's worth the wait.

Free standard shipping kicks in automatically on orders of $70 and up. Pick your speed at checkout:

All estimates are business days (Mon-Fri, excluding public holidays) and start once your order ships - not when it's placed. Regional, remote, and international destinations may sit at the longer end of each window.

Terra ships right across Australia and internationally. International orders travel on their own flat rate and a slightly longer lead time - see the rates table above for the full breakdown.

Every kit is padded for the journey, but couriers have rough days. If your order turns up damaged - or tracking goes quiet for more than 7 business days - we'll make it right.

Just email us within 14 days of your dispatch date with your order number and a quick photo of any damage. We'll sort a replacement or a refund - no drama, no clay-stained paperwork.

Changed your mind, or something's not right? You've got 30 days from delivery to start a return. For change-of-mind returns, kits need to be unopened and in their original packaging. Faulty or damaged kits are always covered - just send a photo.

Once we receive your return, we'll process the refund to your original payment method within 5-7 business days. Return postage for change-of-mind orders is covered by the customer; we'll cover it for anything faulty.

Got a shipping question we didn't answer? We're real people in Australia, and we actually reply. Head to our contact page and we'll get you sorted.