Terms of service

Terms of Service

By accessing or purchasing from itsterra.com.au, you agree to be bound by these Terms of Service. Terra operates from Australia and these terms are governed by Australian Consumer Law.

1. Products

We reserve the right to modify or discontinue products at any time. Prices are in Australian Dollars (AUD). We reserve the right to refuse or cancel any order at our discretion.

2. Accuracy of Information

We strive to ensure all product descriptions, images, and prices are accurate. If a pricing error occurs, we will contact you before processing your order.

3. Payment

We accept all major credit/debit cards and other payment methods at checkout. All transactions are processed securely.

4. Shipping

We aim to dispatch all orders within 24 hours. Delivery timeframes are estimates only. See our Shipping Policy for full details.

5. Returns & Refunds

We offer a 30-day money-back guarantee. See our Return & Refund Policy for full details.

6. Intellectual Property

All content on this website — including images, text, logos, and product designs — is the property of Terra and may not be reproduced or used without prior written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Terra will not be liable for any indirect, incidental, or consequential damages. Our products are designed for ages 4 and above. Adult supervision is recommended for young children.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of the updated terms.

Questions? Email hello@itsterra.com.au.